C&P Service Management Application
Post-pandemic, people heightened awareness of hygiene and disinfection had led to increase demand for cleaning services, creating a favorable sales opportunity.
C&P Cleaning Service management system that rely primarily on email, excel and phone call for communication and documentation, were unable to keep up with the customer requests.
My role
UX UI Product designer
Software
Figma
Team
1 Project Manager
1 UX UI designer
1 Mobile Developer
1 Website developer
Project length
± 7 weeks
Client
C&P Cleaning Service Company
Problems
The current multi-software system hinders employees from meeting growing services demand.
Objective
How to increase efficiency in the existing system management flow to boost sales?
Process
Our client goal is to digitize their service management system.
Based on the client information and to understand their manager task, I started off with creating user journey, which I extended into service blueprint to define functions and information that take place in each task stages.
I consulted each process to my project manager.
Web app
View service order
Assign operator
Add new operator
Create a new service order
A dashboard that support functions such as:
Mobile App
Emphasizing design based in calendar mode with functions as:
View service order
Assign operator
Service order
This function page allows user to assign operators to service order, view order detail, and create a new order.
Operator function
This function page allows users to create a new operator profile, and view their records and customer reviews.
Reflection
Project outcome: The end product aligns with the client’s goals.
Challenges: Due to time constraints and limited interaction with the intended user group, testing primarily focused on functionality. This impacted my efficiency, particularly in determining dashboard content.
Lesson learned: For internal-use products, proactively involve the target users in testing to enhance decision-making during development.